Privacy Policy
Last Updated: April 08, 2026
Welcome to FinApp. Your privacy is critically important to us. This Privacy Policy explains how Cloud Key Innovations Private Limited ("we", "us", or "our") collects, uses, and protects your information when you use our FinApp services and our WhatsApp Business API integration.
1. Information We Collect
When you use FinApp for WhatsApp notifications, we may collect:
- Contact Information: Phone numbers and names for message delivery.
- Transaction Data: Details related to gold loans, interest calculations, and payment reminders necessary for the message content.
- Metadata: Delivery receipts and read status provided by the WhatsApp Business API.
2. How We Use Your Information
We use the collected data strictly for:
- Sending automated transactional alerts (Utility messages).
- Sending payment reminders and loan status updates.
- Providing customer support via WhatsApp.
3. Data Sharing & Third Parties
We share information with Meta (Facebook) only to facilitate the delivery of WhatsApp messages. We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data processed is handled via secure AWS cloud infrastructure.
4. Data Retention
We retain transaction logs and message metadata only as long as necessary to fulfill the services requested by the user or as required by financial regulations in India.
5. Security
We implement enterprise-grade security measures (SSL encryption and secure API authentication) to protect the data transmitted through our multi-tenant environment.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: Cloud Key Innovations Private Limited
- Email: support@cloudkey.in
- Address: Anna Nagar, Chennai, Tamil Nadu, India
